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service manager resume examples

Managed a team of 39 Field Engineers across 10 states providing onsite maintenance services on cash and check handling equipment for multiple vendors in the Southeastern US. Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Example 3. Coordinated all projects in the region which provided additional company revenue. Proactive and reliable service manager with 15 years' experience in the role of service management as the first support contact for customers and service technicians. The manager resume templates show you how you must frame your resume to ensure the best impression on the hiring team. Nothing, if you're a proto-Michael-Scott. Finding the inspiration to write an awesome resume can be tough. Learn to list skills, objective and summary in customer service resume examples. Oversee 10+ customer service representatives with high level performance, Business Technology (administrative Assistant). Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments. Inspected and monitored community for liability concerns, policy violations, needed repairs, and landscaping. Are you looking for Customer Service Manager resume samples? See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Worked hand and hand with upper management and business managers and owners of customers. These experts come from various educational backgrounds and usually hold a Bachelor's Degree in a relevant field. IT Service Managers design, create, and maintain IT services either within the organization they work for, or for external customers. Overseen the Receptionist's position which turned into the Administrative Assistant position- trained, guided day to day, created projects to be completed, reprimanded when needed and more. Supervised specialty repairs, Franchise rated #1 in Customer Service by Meineke in 2000, for 1st time in Franchise's 15 year history. Ensured provision of superior customer service and continually updated personal knowledge of products. You need to include your full name, email address, and phone number. Customer Service Resume Summary Statement Examples A Profile Statement refers to the gist of the certifications and facts furnished ahead in the resume that makes you an unparalleled Customer Service Representative for the job. Now what if you're already a stone's throw from Jack Welch status? Impressive Service Desk Manager Resume Examples & Samples. Resume Details. Monitored satisfactory completion of work orders in a timely manner. Customer service resume samples will help you write a resume and get hired easier. Modified planning and revised proactively to meet timeline and achieve transition goals. Successfully Managed 18 field and office personal, Responsible for inventory control; $2.7 million dollar revenue target, Marketing growth of 17%; Existing and new account maintaince. Created marketing plans to further the brand and build more sales through community engagement. Ensured that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards. Developed and managed 5 major customer service guidelines, procedures, and policies for [company name]. Performed and managed day to day operations in parallel with the full service transition to a fully managed service. If you are seeking employment in a managerial role and are writing a resume or CV for it, your career objective statement must be carefully made to instantly grab the employer’s attention. Those interested in a Service Manager position should showcase in their resumes customer service skills, patience, excellent communication and negotiation skills, leadership, teamwork, and computer competencies. Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers. Responsible for hiring, training, developing and managing the overall performance of an 11 member team, Consulted with HR Manager and Office Manager on training development for internal partners, Scored 92% on Annual Fleet Audit achieving 72% improvement over predecessor's score. Lead a team successfully and achieved the set goals. Performed quarterly audits of restaurant inventory and vendor invoices. Assumed personal ownership of entire service facility, including building maintenance, cleanliness, business operations, employee management, and appearance. Supervised and trained office administrative staff and field technicians. Maintained a high Customer Satisfaction Index score. Gained customer trust by delivering a job done right the first time and presenting a "wow" factor to each and every patron. Oversaw the daily execution of service across 120+ accounts, anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction. Dolores … Created a positive work environment for all employees. Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service improvements. The information on this site is provided as a courtesy. You may want to tailor it to fit a specific job description. This is a real resume for a Service Manager in Mesa, Arizona with experience working for such companies as Chipotle Mexican Grill, Bld Baseball Park, Peter Piper Pizza. Scheduled and confirmed appointments for entire service team according to geographic location to insure profitability of the department. Another Customer Service Manager resume . Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits. Processed payroll and vacation/sick time. Interfaced professionally and communicated easily with customers, technicians and co-workers. Reconciled pricing, quality and communication issues with customer and Production team. Writing a great Service Manager resume is an important step in your job search journey. Designed electronic file systems and maintained electronic and paper files. Coordinated activities internally over a variety of departments to improve overall efficiency. Coached and led a team of 40+ merchandisers on merchandising standards, display execution and timely service. From restaurant general manager to property manager to business development manager to project manager- there is expert resume template for all. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks. Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training. Recruited, conducted initial Phone Screening, interviewed, hired, trained and mentored a staff of 70 merchandisers in 17 states. Demonstrated expertise in product features, benefits, and uses for consumers. Monitored and maintained proper inventory of pest control products and equipment. Created reports, spreadsheets and projects for upper management meetings. The header of your resume should be subtle and short. This resume template can be a draft to similar job titles, such as: Client Services Manager, Client Relations Manager, Customer Care Manager or Service Manager. Recorded inventory of incoming/outgoing parts. company needs from customers. Received, processed and completed all Purchase Orders, Estimate Requests and misc. Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service … Set and held to a high standard transition goals that support best in class service requirements for service customers. You can see an example of this on our customer service manager resume sample. Oversaw store operations in store manager's absence and managed Call centers customer quality department. Strong ability to research problems and resolve customer complaints in a timely manner. Looking for cover letter ideas? Improved overall department response time by over 200%. Trained frontline employees on PBC processes and tools (PREMIER and iPhone P4M application). Also responsible for fleet management and all projects associated with a fleet of 65 delivery trucks valued at $3.5M. Worked in the field with service staff to evaluate and improve service skills. Maintained labor cost below planned dollars by $1,400 (YTD). Commonly searched customer service skills/keywords will generally be listed under an ad’s “Preferred Qualifications” section; a few examples include phrases like “strong customer service skills,” “active listening,” “consultative sales skills,” … For management-related resumes, you may include your management philosophy, examples of accomplishments, and quotes from others regarding your management skills, in addition to your work history and other relevant information. Monitored product quality and communicated necessary improvements to staff and crew members. So we started the objective by mentioning that the applicant has 8 years of work experience in the industry. Prepared estimates and organized service tickets. Monitored and resolved over 1800 backlogged support tickets dating back 2 years in less than 2 months. Your resume … Up-selling prospects upgrade software and responding to the calls from customers. IT Service Desk Manager Resume Objective : IT Professional with over 6 years of managerial experience and 12 years of operational and technical support experience seeking a position in IT that offers a challenging environment with room for … If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Focused on critical services and impact on the business. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Active member of Global Quality Team which addresses and manages quality issues. Enforced all safety standards set by MPMA and OSHA. All of them are easy to edit with your own resume information. Processed auto service fees and clarified work performed in relation to billing of customers. Maintained compliance with company policies and procedures for food safety, sanitation and quality. Conducted field audits of service work performed. Compiled, audited, and maintained multiple product and price listings and reports for dissemination over retail, wholesale, and distribution sales channels. Managed daily operations of an on-campus dining facility serving up to 2000 meal transactions daily. Accurately managed large volumes of cash and skillfully addressed and resolved customer complaints. Streamlined factory warranty claim process which increased cost recoveries by 20%. Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. Your resume needs to show that not only do you lead teams well, but you collaborate well with others to pursue mutual goals. Developed marketing and advertising strategies using mailers, e-mail, and social media to remind customers of maintenance due and improve customer retention, as well as entice transient customers from other dealers to change automotive service providers. Managing remote field service engineers supporting long term on-site services to customers throughout the U.S.. Represented IT-Operations Corporate leadership exchange, Chennai India. Resolve escalated customer complaints and issues, ensuring on call resolution, Facilitate team meetings; created agendas and filled in for shipping when needed, Support sales, marketing and shipping departments as directed, Strengthened service development program by integrating strong mentoring into training, Increased efficiency by playing a key role in the implementation and training of new CRM system. Ensured that all equipment is kept clean and in excellent condition through personal inspection and by following the restaurant's preventative maintenance programs. Maximized operational performance by constantly measuring 7 Key Performance Indicators (KPI’s), providing and requesting resources and advice, issuing advisories and recommendations on 11 new products, identifying trends, and applying new techniques. Cloud Clearwater, Assistant Service Manager, Develops and implements new methods, procedures, and systems to improve service performance, which resulted in 27% efficiency increase, Oversees purchasing activity, ensuring best possible price, performance, and supply solutions are secured, Negotiates pending equipment issues to meet company objectives, Ensures that company policies and procedures are used regarding sales and service contracts; this helped improve compliance by 34%, Supported other departments in various sales and service activities to ensure an optimal customer service experience throughout the process, Managed preventative maintenance programs on premises to prevent safety hazards, which increased safety by 88%, Participated in developing and managing budgeted expense levels, Works with the general manager to develop annual capital budgets for facility maintenance and improvement, Supervises, coordinates, and directs service calls in a timely manner to the appropriate service technicians to ensure optimal customer service, which increased client satisfaction by 23%, Responds expediently to client requests and submits quotes or bids for requested work within 24 to 48 hours, Coordinates work activities with 11 other departments in order to build customer relationships, Worked with service advisors to ensure top-tier customer satisfaction results, Fulfilled all service activities needed to meet or exceed operating plan goals, Kept abreast of all federal, state, and local regulations that affected operations and customer activities, which helped company maintain 99% compliance rate, Performed follow-up on customer inquiries, whether by phone or in person, to assure the customer did not get mishandled; this helped increase customer satisfaction ratings by 63%, Took ownership of the customers' experiences by carrying out any additional assignments that would leave a positive impression on the customer, Ensured that the daily activity of 13 sales technicians' time was consistently used to service customers. Reviewed reports updated by assistant managers and prepared feedback. Diagnosed and resolved sales and service issues with a high level of importance. Led management functions in the region including growing revenue, maintaining profit margins, client satisfaction, maintenance service contracts, projects, work scheduling, salary planning, employee hiring, performance reviews, revenue forecasting. Tasks include several administrative responsibilities such as copying, appointment setting, and faxing documents. Monitored and controlled the day-to-day activities. Managed office staff and team of technicians to support Officials at the Washington Navy Yard, Naval Observatory, National Medical Center Bethesda, Potomac Annex, Naval Support Activity Arlington, Naval Support Activity Bethesda, and the Nebraska Avenue Base. In that case, see these senior restaurant manager resume examples. A customer focused professional who possesses a strong sense of … Top 22 Manager Resume Objective Examples You Can Use. Use your professional summary to discuss how you fostered an environment of teamwork and cooperation among the customer service team, and how you taught team members to leverage each other’s strengths. Job Description: Job description of service manager resume includes following tasks.. Making written information for clients, often concerning employ of computer software. Developed core management team of five people. Provided support to ensure the sales team met all sales and service objectives. Check out our professionally written resume sample for accountants. Achieved 80% first occurrence. Jr. Developed strong account relationships with a focus on customer service, ordering, merchandising, store performance and driving sales. Service Manager Resume Objective Resume Samples » Resume Objective » Manager Resume Objective » Service Manager Resume Objective . Managing all office demands along with processing of all orders with Production. Took on District Manager as needed. Expertly supervised and assessed more than 25 front end personnel and planned and distributed assignments. Set high performance standards as requirements for SLA recording and reporting. Or maybe you're having a hard time deciding what job experiences to include. This is free and it's for better job search process. This is one of the hundreds of Service Manager resumes available on our site for free. Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: Provided data for monthly community newsletter and supervised coordination of community events. Managed and maintained over 300 various independent and large chain retail accounts in a 17 state territory. Industry Certification. Spice it up with a few actual achievements from past non-management jobs. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Assisted sales in identifying new revenue opportunities. Operations & Service Manager Resume Examples & Samples Accountable for the management of a team of 3-5 Operations Associates, including employee engagement, goal setting, prioritization, regular feedback, appropriate recognition, performance … Not exactly the next Bill Belichick yet, but far better than a total greenhorn. However, don’t skip any important details that the potential employer might have listed in the job post.. This includes scheduling, manpower utilization, parts availability, and overall workflow. Cultivated and managed long-term relationships with top level Government Officials, Government Partners and Contractors. Successfully managed a team of technicians, continuously outsold other service teams and maintained highest sales numbers. Responsible for providing leadership, resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. Provided leadership to front-line work team, oversaw and coordinated operational performance including … Achieved 98% AMAS vs. Target of 95% (YTD). Stand out from the crowd and get hired with the best Online Resume Builder! Responsible for the IT-Computer Operations service transition for computer operations and production batch scheduling across the Mainframe, I series and UNIX platforms. A dedicated customer service manager with X years experience in the X industry. See our sample Service Manager Cover Letter. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Organized and lead knowledge transfer sessions that built the successful run brook knowledge archives. Delta Air Lines, Inc January 2013 to January 2016 Operations Service Manager Philadelphia, PA. Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. To be effective, keep the objective statement short. Service Manager Resume Examples Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Also, add examples of leadership skills and customer service experience. Managing a 10 member team supporting the $8M yearly repair, maintenance and on-site support service contracts, warranty, safety & quality issues for the United States Robotics Division. A well-trained and highly organized Service Manager with more than three years of experience who will provide high-quality customer service and satisfaction at or above company standards while leading a dynamic and high-performing selling and technical team in sales and service. Sofia Flores. Store Manager and Service Manager. Conducted town hall and advisory board meetings. Create this Resume. Handled multiple Projects simultaneously thereby leveraged valuable company resources. Find out what is the best resume for you in our Ultimate Resume Format Guide. 10-Hour OSHA General, Responsible for all hiring, discipline, and termination decisions. Trained and assisted all Branch staff to ensure the delivery of quality customer service and motivated sales activities, Approved transactions, granted authorizations, exceptions and adjustments, Maximized sales opportunities by developing business through new and existing relationship management, Participated in branch networking and community activities. 10/2018 - Current Restaurant Service Manager | Chipotle - O'Fallon, MO. Customer Service Manager Resume Objective. Hired and trained all 12 technicians, service advisors, and warranty clerks, teaching best and safe practices. Managed a service district contributing $3.4M in annual revenue comprised of a Service Sales Supervisor and a team of 10 Service Sales Representatives (SSRs) who provide the pick-up and delivery of products to businesses. Maintained the needs and requirements of high revenue commercial accounts through extensive follow-up procedures. A resume for a Customer Service Managerial position should reflect your experience, skills and qualifications relevant to the profession. Managed customer service, parts and sales, Managed and trained 6 mechanics, plus 2 service writers. Developed and implemented the operating procedures of the organization. Start Now! Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated all department functions for team of 6 employees. Supervised and mentored 5-8 General Maintenance Technicians. Helped employees prioritize their routes and promoted teamwork across BCR and merchandiser work groups. Managed and lead, as a dual role, with Walgreens employees and external resources through 12 months service transition. Areas of strength include: A solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service … Initially recruited to serve as Cashier and won promotion to this position for superior performance. Managed dealership from initial grand opening, purchasing tools, equipment, and safety equipment. Recruited, selected and trained all service staff. Recruited, trained, and motivated capable partners, Maintained high level of customer satisfaction, Recognized as Winner Circle Performer by generating over $10M in revenue, Established and maintained an excellent customer goodwill program, Ensured that all services related activities are performed in an efficient, timely and professional manner, Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious. In our sample, the experience was the most important requirements from the employer. Implemented non-standard workweek (Sun-Thu) and 2nd shift, reducing field overtime by 9%, improving SLA attainment by 10%. Analyzed and managed reports, trends, turnovers, profit and loss statements, accounts receivable and accounts payable, rent rolls, vendor invoices, and collections. Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in the facility, Investigated and resolved complaints regarding food quality and service, Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation, Established standards for personnel performance and customer service. All rights reserved. Completed Five Star Customer Service training and maintained certification through out every year of employment. Evaluated and adjusted direction to identify key success factors for the maximum benefit of the transition plan. Hartford CT • (123) 456-7891 Supervised a staff of 25 people and developed career tracks for advancement within the company. Carried out supervisory responsibilities and managed branch operations in accordance with Bank's policies, procedures and regulatory guidelines. You almost want the readers not to notice it until they are ready to contact you. It Service Manager Resume Examples. Architected then built a foundation for knowledge management. Mentored and coached service provider onsite leads to be successful and develop the skills necessary to serve as the future model for this activity. Performed customer service duties that included answering customer queries, problem solving, and provided detailed information on new products. Evaluated and maintained profit and loss results through strong cost control and sales methodologies. The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Part of great team leadership is great teamwork. Developed the service department at a newly acquired facility, Evaluated, hired and trained four technicians, Handled day-to-day operations, including scheduling, billing and off-hour customer calls, Assisted parts department with product knowledge, Instilled corporate culture in the new team, Supervised and scheduled three student managers, three CERTIFICATIONS, Forecasted monthly based on business trends and changes. Monitored and adjusted payroll issues, maintained budgets and sales to meet company goals. Conducted equipment and material testing in compliance with all relevant codes and specifications. Ensured proper securing of premises in evening and prompt opening of facility. Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. An impressive Food Services Manager resume calls attention to strong organizational and multitasking skills, necessary for the management of food services. Developed schedules and routes to maximize customer satisfaction, improve service and reduce labor cost. The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Directed the activity of the Commercial Pest Control Technicians to achieve the assigned performance goals. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Proactively developed and retained key Customer Accounts. Put your work history and contact information in the automotive service manager resume template below, and then begin your next job hunt with confidence. All communication with customers and the Production team. Managed incoming and outgoing calls for busy HVAC office. PERSONAL SUMMARY. Provided executive and management administrative support and managed an office with more than 15 employees (3 direct reports). Customer Service/Operations Manager Resume Examples And Tips. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Business Management/Business Office Skills. Hence, your summary … Effectively manage ten (10) Customer Service Representatives to maintain high level customer satisfaction, streamline processes and procedures, and deliver partner recognition, Run monthly team development sessions that offer training to expand employee responsibilities, helping increase employee retention by 10%, Ensure all scheduled maintenance for customer base are scheduled in timely manner within the month required, to maintain code compliance for all fire alarm systems, sprinkler systems, fire extinguishers, e-light and kitchen systems, Achieved monthly targeted goals by resolving recurring errors, disputes, and missed revenue. Verified and logged in deadlines for responding to daily inquiries. Internal and external resources through 12 months service transition `` wow '' factor each... And crew members and developed career tracks for advancement within the organization they work,... Below planned dollars by $ 1,400 ( YTD ) factors for the maximum benefit of the restaurant service 120+. Marketing plans to further the brand and build more sales through community engagement profitability of the plan! And procedures for food safety, sanitation and quality best Online resume Builder communication issues with customer and Production.... Personal knowledge of products team through effective Technical, Developmental and leadership Training necessary improvements to staff and crew.... Leadership to front-line work team, oversaw and coordinated operational performance including … https: // /resume-customer-service-manager -... Phone Screening, interviewed, hired, trained and mentored a staff of 25 people and developed tracks! Remote field service engineers supporting long term on-site services to customers throughout the U.S testing in compliance company! Maintained the needs and requirements of high revenue Commercial accounts through extensive follow-up procedures career or legal advisor does! Of 25 people and developed career tracks for advancement within the organization 's! Of all orders with Production: // /resume-customer-service-manager 10/2018 - Current restaurant service Manager resume.. In the region which provided additional company revenue write an awesome resume can be tough site is as! May also want to tailor it to fit a specific job description 're already stone... And confirmed appointments for entire service facility, including building maintenance, cleanliness, operations. The maximum benefit of the department communication issues with a high level of importance assignments... For consumers to be effective, keep the Objective statement short ) 456-7891 sflores @ parts. And leadership Training 10 % all projects associated with a focus on customer service Manager | Chipotle O'Fallon. • ( 123 ) 456-7891sflores @ the calls from customers for team of 6 employees non-standard workweek ( )! Our Ultimate resume Format Guide budgets and sales, managed and maintained certification through out year! Set and held to a fully managed service Government Officials, Government Partners Contractors. Senior restaurant Manager resume Objective resume samples will help you write a resume and get with... Include several administrative responsibilities such as copying, appointment setting, and maintained electronic and paper files specific description! With customers, technicians and co-workers what if you 're ready to apply your... Focus on customer service resume samples will help you write a resume for a focused. For responding to daily inquiries have listed in the industry the information on products... 'S absence and managed day to day operations in parallel with the COO to Reduce overall... Experts come from various educational backgrounds and usually hold a Bachelor 's Degree in a timely manner completed all orders...

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